FAQ

Shopping Information

Most certainly, you can place a phone order by calling our Northern NSW based office on 0428 976 791.

We do stock beekeeping products. Keep an eye on our online store for upcoming product releases.

Not at all. Customers can create an account or checkout as a guest and an order confirmation email will be sent upon purchase.

Shipping costs vary depending on the type of product and qty of products you have included in your cart.

We use reliable Australia couriers to deliver your order fast and efficiently. After submitting your order, our team will process the order and mark as complete once its sent out.

Shipping times can vary depending on product availability and courier logistics. Australian Domestic shipping generally takes 2-5 business days depending on location.

Payment Information

Our website is encrypted for your protection. We also utilise secure payment gateways to ensure your payment details are kept safe from intruders.

Black Dog Honey accepts Visa and Mastercard credit cards. Customers can also make payment through Afterpay.

Customers requiring further information regarding the payment process are advised to contact the store on 0428 976 791 during business hours.

We are very excited to announce Afterpay is coming soon!

Should your order arrive damaged upon delivery, please contact us online via the form on our Contact Us page or call our Northern NSW office on 0428 976 791.

If you need to cancel your order, please contact us within 24 hours of placing your order. Please call our NSW office on 0428 976 791.

Each customer will receive a digital invoice and order confirmation via email.